𝗧𝗲𝗿𝗺𝘀 & 𝗖𝗼𝗻𝗱𝗶𝘁𝗶𝗼𝗻𝘀, 𝗣𝗿𝗶𝘃𝗮𝗰𝘆 𝗮𝗻𝗱 𝗥𝗲𝗳𝘂𝗻𝗱 𝗣𝗼𝗹𝗶𝗰𝘆Terms & Conditions, Privacy and Refund Policy

Bointo Ai is a browser-based software service that uses artificial intelligence to read PDF documents and images supplied by you and to convert their contents into structured spreadsheet files (Excel or CSV). We provide the service on an “as available” basis, subject to these terms.

We grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your own internal business or personal purposes for as long as you comply with these terms.

• You must be at least 18 years old and legally capable of entering into a contract.
• You must provide an accurate name and email address, and verify your email with a one-time password during signup.
• You are responsible for all activity under your account and for keeping your password confidential.
• Accounts are personal. Multiple team members may each hold their own account; sharing a single login is discouraged and done at your own risk.
• To prevent abuse of free credits, we limit the number of signups and one-time-password requests permitted from a single device. Attempts to bypass these limits may result in removal of the account and any bonus credits.

• The service is prepaid and credit-based. 1 credit converts 1 page.
• Every new verified account receives 50 free credits. Free and bonus credits carry no cash value and are not exchangeable or transferable.
• Paid credits are priced by volume, currently from ₹6 down to ₹3 per credit. Prices shown outside India are indicative conversions; billing records are maintained in Indian Rupees.
• Credits never expire and remain available for the lifetime of your account.
• Credits are deducted only after you approve the extraction plan for a job. No credits are consumed while you are uploading, configuring columns or reviewing sample rows.
• Applicable taxes may be added to purchases. An invoice is generated for every credit purchase and can be downloaded from within the app.
• We may change pricing at any time; changes apply to future purchases only and never to credits already in your balance.

We operate a fair-use, no-loss refund policy. In short: you are not charged for work the software fails to deliver.

• Automatic refunds: if a conversion fails, errors out, or cannot be completed by our AI pipeline, the credits consumed for that job are refunded to your balance automatically, with the reason recorded in your credit history.
• Consumed credits are non-refundable: once a page has been successfully converted and the resulting sheet delivered to you, that credit is treated as consumed.
• Unused credit balances are non-refundable to the original payment method and hold no cash value, except where refund is required by applicable law.
• Duplicate, failed or incorrectly charged payments are refunded in full to the original payment method within 5–10 business days of verification.
• If you believe credits were deducted in error, contact support within 30 days with your account email and the approximate time of the job. We review credit ledgers on request and correct genuine errors.
• Refunds are issued in credits by default; monetary refunds are made at our discretion or where required by law.

You agree not to use Bointo Ai to:

• Upload documents you do not have the legal right to process, or that infringe another party's rights.
• Process content that is unlawful, fraudulent, or designed to facilitate fraud, forgery or identity theft.
• Attempt to reverse engineer, decompile, scrape, overload, or gain unauthorised access to the service, our AI providers, or other users' data.
• Resell, sublicense, or provide the service to third parties as your own product without a written agreement with us.
• Circumvent credit limits, rate limits, device limits or authentication controls.
• Automate requests to our endpoints outside the official application interface.

We apply rate limits and abuse protections to keep the service available for everyone. Support chat usage is limited (currently 100 messages per 24 hours per account, 500 characters per message).

We collect the minimum information required to operate the service, bill it fairly, and protect it from abuse. We do not sell personal data, and we do not share your data with third parties for advertising.

What we collect

• Account data: your name, email address, authentication identifiers and login timestamps, managed through Firebase Authentication (Google infrastructure).
• Usage and billing data: credit purchases, credit deductions, refunds, invoices, job counts and page counts.
• Technical data: a browser-derived device identifier, IP-derived country (used only to display prices in your local currency), and standard request logs used for security and rate limiting.
• Support data: messages you send to our human or AI support channels, and email delivery records for transactional emails.

What we do not collect

• We do not retain the PDFs, images or spreadsheets you process. Document contents are handled in memory for the duration of the job only.
• We do not store payment card details. Payments are handled through the payment channel you use; we retain only the record that a purchase occurred.

Your rights

• You may request access to, correction of, or deletion of your account data at any time by emailing bointoai@gmail.com.
• Deleting your account removes your authentication record, profile, credit history and support/email logs from our database. Deletion is permanent and cannot be undone.
• You may opt out of non-essential emails; transactional emails (credit changes, refunds, security notices) are part of the service.

Transactional emails are sent through a third-party email delivery provider, and AI processing is performed through our AI model provider. These processors receive only what is necessary to perform their function.

• Document contents: processed in memory only and discarded when the job finishes. Zero data retention policy.
• Output files: stored locally in your own browser storage so you can re-download recent results. They are not uploaded to us. Clearing your browser data removes them.
• Account, credit and support records: retained for as long as your account exists, and afterwards only where required for tax, accounting or legal compliance.
• Security logs: retained for a limited period for abuse prevention and then discarded.
• Backups and legal holds may cause short delays before deleted records disappear from all systems.

• 256-bit SSL/TLS encryption on all data in transit, with HTTPS enforced on every connection.
• Firebase Authentication with RS256 JWT session verification and multi-layer identity checks.
• Server-side authorisation on every credit-affecting operation; credit ledgers are written server-side and cannot be altered from the browser.
• Zero data retention for uploaded documents and no third-party data sharing.
• 99.9% uptime target infrastructure with automated monitoring.

No online service can promise perfect security. If you discover a vulnerability, please report it to bointoai@gmail.com rather than disclosing it publicly; we investigate every report.

Bointo Ai uses large language and vision models to interpret documents. Accuracy is typically 99.2% or better on clear pages, and every finished file passes through an automatic verification step, but AI output is probabilistic and can contain errors, particularly on low-quality scans, handwriting, or unusual layouts.

• You are responsible for reviewing output before relying on it for accounting, tax, legal, medical or financial decisions.
• The plan-approval step exists so a human checks the structure before any processing begins; please use it.
• We make no warranty that output will be complete or error-free.

You retain full ownership of the documents you upload and the spreadsheets produced from them. You grant us only the temporary, limited licence needed to process your documents and deliver output to you.

The Bointo Ai software, brand, interface, prompts and underlying systems remain the property of TecHelloz. Nothing in these terms transfers any of our intellectual property to you.

The service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service is limited to the amount you paid to us for credits in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, or goodwill.

• You may stop using the service and request account deletion at any time.
• We may place an account on hold or terminate it where we detect abuse, fraud, chargeback activity, circumvention of limits, or breach of these terms.
• Where an account is terminated for our convenience rather than for cause, we will refund the value of unused paid credits.
• Free and bonus credits are forfeited on termination.

These terms are governed by the laws of India. The courts at Delhi, India shall have exclusive jurisdiction over any dispute, subject to any mandatory consumer protection rights you have in your place of residence. We ask that you contact support first — almost every issue is resolved there.

We may update these terms as the product evolves. The “last updated” date at the top always reflects the current version. Material changes affecting your rights will be announced in the app or by email. Continuing to use the service after a change means you accept the updated terms.

• Email: bointoai@gmail.com
• WhatsApp / Phone: +91 98711 23984 (24/7 support)
• Operated by TecHelloz, India. Official partners: Skythynk iLabs & Aireseller.